Policy

Last Updated: September 2026

At Nashwa Coffee, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit, use or make a purchase from nashwacoffee.com .

This policy is intended to operate in accordance with applicable privacy, data protection and consumer protection laws of the United Arab Emirates.

1. Information We Collect

When you visit our website, create an account, place an order, contact us or otherwise interact with Nashwa Coffee, we may collect personal information including:

  • Full name
  • Email address
  • Telephone or mobile number
  • Billing address
  • Delivery address
  • Order and purchase information
  • Account information
  • Customer service communications
  • Marketing preferences
  • Device and browser information
  • IP address
  • Website usage and interaction information
  • Cookie and similar technology information

2. Payment Information

When you make a purchase, your payment may be processed through Shopify and/or authorised third-party payment providers.

Depending on the payment method selected, payment providers may collect information such as your card details, billing details and transaction information.

Nashwa Coffee does not normally receive or store your complete payment card number where payment is securely processed by a third-party payment provider.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments and refunds
  • Arrange shipping and delivery
  • Send order confirmations and delivery updates
  • Manage customer accounts
  • Provide customer support
  • Respond to enquiries and requests
  • Prevent fraud and unauthorised transactions
  • Improve our website, products and services
  • Understand how customers use our website
  • Maintain the security of our website and systems
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted and where appropriate consent has been obtained

4. Legal Basis and Consent

We process personal information only where there is an appropriate legal basis for doing so under applicable law.

Depending on the circumstances, this may include:

  • Your consent
  • Processing necessary to fulfil your order or contract
  • Compliance with legal obligations
  • Protection of our legitimate legal rights
  • Other circumstances permitted under applicable UAE law

Where processing is based on your consent, you may withdraw your consent subject to applicable legal requirements.

5. Marketing Communications

Where you have agreed to receive marketing communications, Nashwa Coffee may contact you regarding products, promotions, offers, new releases or other relevant information.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

You may also contact us to request that we stop sending you direct marketing communications.

Transactional communications relating to orders, payments, security or customer service may still be sent where necessary.

6. Cookies & Tracking Technologies

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage and improve your shopping experience.

Cookies may include:

  • Essential cookies required for website functionality and checkout
  • Preference cookies used to remember your settings
  • Analytics cookies used to understand website performance and usage
  • Advertising cookies used where permitted to measure or personalise advertising

You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website.

Disabling certain cookies may affect some website functionality.

7. Shopify

Our online store may be hosted and operated using the Shopify e-commerce platform.

Shopify may process certain information on our behalf to provide hosting, checkout, order management, security and other e-commerce functionality.

Shopify's handling of personal information is also subject to its own applicable privacy terms and policies.

8. Sharing Your Personal Information

We may share personal information only where reasonably necessary to operate our business, provide our services or comply with legal obligations.

This may include sharing information with:

  • Shopify and e-commerce technology providers
  • Payment processors and banks
  • Courier and delivery companies
  • IT, website hosting and cybersecurity providers
  • Analytics providers
  • Marketing service providers where permitted
  • Professional advisers such as accountants or legal advisers
  • Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information simply for monetary consideration.

9. Delivery Partners

To fulfil your order, we may provide relevant information to delivery or courier companies.

This may include:

  • Your name
  • Telephone number
  • Delivery address
  • Order or delivery reference
  • Delivery instructions

This information is provided for the purpose of arranging and completing your delivery.

10. Analytics & Advertising

We may use analytics and advertising technologies to understand website traffic, measure performance and improve our marketing.

These services may process information such as your IP address, device information, browser information and interactions with our website.

Where required by applicable law, advertising or non-essential tracking technologies will be used subject to appropriate consent or privacy preferences.

11. International & Cross-Border Data Transfers

Some of our service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to ensure that transfers are handled in accordance with applicable UAE data protection requirements and appropriate safeguards.

12. Data Security

We use reasonable administrative, organisational and technical security measures designed to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no website, online transmission or electronic storage method can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and maintaining order records
  • Providing customer service
  • Accounting and tax requirements
  • Fraud prevention
  • Resolving disputes
  • Enforcing agreements
  • Meeting applicable legal and regulatory obligations

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal retention requirements.

14. Your Privacy Rights

Subject to applicable UAE law and any permitted exceptions, you may have rights relating to your personal information, including the right to:

  • Request information about personal data we process about you
  • Request access to your personal information
  • Request correction of inaccurate or outdated information
  • Request deletion of personal information where legally applicable
  • Request restriction or cessation of certain processing
  • Withdraw consent where processing is based on consent
  • Object to certain processing where applicable
  • Request other rights available under applicable UAE data protection law

We may need to verify your identity before processing a privacy-related request.

15. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly intend to collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

16. Third-Party Websites

Our website may contain links to websites, social media platforms or services operated by third parties.

Nashwa Coffee is not responsible for the privacy practices of independent third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. Data Breaches

If a personal data security incident occurs, we will take reasonable measures to investigate, contain and address the incident.

Where notification is required under applicable UAE law, we will notify the relevant authorities and/or affected individuals as required.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal requirements.

The latest version will be published on this website and the "Last Updated" date will be revised accordingly.

19. UAE Data Protection

Nashwa Coffee is committed to handling personal information in accordance with applicable data protection and consumer privacy requirements in the United Arab Emirates, including applicable provisions of the UAE Personal Data Protection Law.

Nothing in this Privacy Policy is intended to limit any mandatory privacy or consumer rights available under applicable UAE law.

20. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Nashwa Coffee through our website.

Nashwa Coffee
United Arab Emirates
Website: nashwacoffee.com