Shipping Policy

Last Updated: September 2026

At Nashwa Coffee, we take care to prepare and dispatch your order promptly so your coffee and products arrive fresh and in excellent condition.

UAE Delivery

We deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

Estimated delivery time is generally 1–3 business days after your order has been confirmed.

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions or other circumstances outside our control.

Shipping Charges

Shipping charges, where applicable, will be clearly displayed during checkout before you complete your purchase.

From time to time, Nashwa Coffee may offer free shipping promotions or free delivery above a specified order value. Any applicable conditions will be displayed on our website.

Order Processing

Orders are processed after successful payment and order confirmation.

Once your order has been prepared and handed to the delivery provider, you may receive delivery or tracking information by email, SMS or telephone, depending on the courier service used.

Orders placed during UAE public holidays or exceptionally busy periods may require additional processing time.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Building or villa number
  • Street or road name
  • Area
  • Emirate
  • Mobile number
  • Any necessary delivery instructions

Nashwa Coffee will not be responsible for delays resulting from incomplete or incorrect delivery information provided by the customer.

Failed Delivery Attempts

Please ensure that someone is available to receive your order.

If a delivery cannot be completed because the recipient is unavailable, cannot be contacted or incorrect delivery information was provided, the courier may attempt redelivery.

Additional delivery charges may apply where a new delivery attempt is required.

Delayed Deliveries

Although we make every reasonable effort to deliver orders within the estimated timeframe, occasional delays may occur due to courier operations, traffic, weather, public holidays or circumstances beyond our reasonable control.

If your order is significantly delayed, please contact Nashwa Coffee Customer Support and we will assist you.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your package is damaged, incomplete or you receive an incorrect product, please contact us as soon as possible and provide:

  • Your order number
  • Details of the issue
  • Clear photographs of the package and product

We will review the matter and arrange an appropriate solution in accordance with our Returns & Refund Policy and applicable UAE consumer protection requirements.

GCC & International Shipping

Where GCC or international shipping is available, delivery times and charges will be calculated based on the destination and order.

International customers may be responsible for applicable customs duties, import taxes, clearance fees or other charges imposed by the destination country.

Nashwa Coffee is not responsible for delays caused by customs authorities.

Availability of international shipping may vary depending on the product and destination.

Order Changes

If you need to change your delivery address or order information, please contact us as soon as possible after placing the order.

Once an order has been dispatched, we may not be able to modify its delivery details.

Contact Us

If you have any questions regarding your order or delivery, please contact:

Nashwa Coffee
Website: nashwacoffee.com

Our team will be happy to assist you with your delivery enquiry.